Answers to frequently asked questions...

Is this where to buy the cheapest t-shirts in Australia?
We have to sell some "cheap" t-shirts, or we wouldn't be in business. However, we must ask everyone to
consider this. It takes 4,100 litres of water to make just ONE cotton t-shirt (source: World Wildlife Fund).
The cost of 4,100 litres of water per t-shirt is not factored into the price you pay for any t-shirt. Instead,
the price is paid by planet Earth. If you want the cheapest t-shirts for single or short term use, here's
something else you may not know. A quality t-shirt with a nice fit is much more likely to be kept and worn
over a long period (no matter what's printed on it), making 4,100 litres of water not quite so much of a
tragic waste. Certified organic t-shirts are more expensive again, but very eco-friendly. It's up to you.

Can I get free samples if I'm a trade or commercial customer?
We get so many requests for sample products that we could not possibly fulfil them. If you'd like
to examine our products first hand, please purchase a small number from our website and follow
through with a bulk order whenever you decide to. We take pride in offering quality products to suit
any budget. With several notable exceptions, higher priced offerings are usually the more desirable.

How can I be sure that I'm choosing correct sizes?
Some garment sizes are designed for a loose fit - others are designed to be body-hugging. Check
product measurements for your preferred fit in each style. Most of our measurements relate to the
garment itself - not the body. The best way to check your sizing is to measure a similar favourite
garment across the front of the chest from armpit to armpit. This is your "half chest" or "across
chest" measurement for this particular type of garment. Match your garment measurements to
those we provide for most styles. Other measurements are "to fit chest/waist", which means the
body circumference measurement. Where measurements are not available (we're working on it!),
garments would still be considered true-to-size by Australian standards, wherever they are made.

Can I get discounts on mixed orders of the same style?
Quantity-based discounts for each product are displayed on all product pages. Click any product image
to see specifications, measurements, and bulk/wholesale pricing. Quantity-based discounts commence
with just 2 items the same. You must Proceed to Checkout to see any discounts applied to your order -
discounts are not visible on the View Cart page! At the Checkout, you can view/print all final prices and
delivery options without making any commitment to purchase. Quantity-based discounts are fixed on our
website and cannot be negotiated via offline request. Prices/discounts may be changed without notice.

Terms & Conditions

Payment options and fulfilment process
Orders usually ship from us within 1-3 working days of order/payment receipt, however if your order
is particularly urgent please let us know and we will do our very best to meet your specific deadline. 
On rare occasions we may be temporarily out-of-stock in a particular style/colour/size, in which case
we advise. You may elect to wait - usually no more than a few days or so - for the item to be sent
separately at our expense, select a substitute item, or cancel your order for the item (cancelled item
refunded). 'Direct deposit' customers please note that bank transfers can take a few days to appear 
at the receiver's end, especially when made after hours. With Paypal and credit card transactions, we
receive instant payment confirmation and your order can be processed as quickly as possible. We do
our best with every order, but can make no broad guarantees as to exact turnaround or completion.

Refunds and returns policy
We cannot exchange goods that have been chosen incorrectly! By shopping with us you are buying
wholesale, not retail. Personal shoppers should shop at a retail store, otherwise accept that we are
not bound to exchange unless an item is received in defective condition or substantially different to
its description, including images, which form part of the description. Please check product specifications
and measurements with care. Our garments are defect-checked many times, and attention is given
to ensure the correct supply of every order. However, in the unlikely event that a genuine defect or
packing error is discovered, please contact us immediately. Replacement of any genuinely defective
new item is at the discretion of the manufacturer concerned. Items that have been worn, washed, or
decorated in any way before being determined as defective are excluded entirely. Shoddy decoration
by screen printing, heat transfer, etc can result in damage to new garments and/or reduced lifespan.
Always choose a reputable printer to do your work, and always think twice about the 'cheapest' quote.

Shipping of deliveries under 20kg approx - option: Regular
Orders under 20kg approx weight are dispatched via Registered Post by default. Postage and handling is
calculated automatically by weight and postcode when you Proceed to Checkout. Registered Parcel items
are trackable and covered for up to $100 value against loss by Auspost, although tracking/claims can
take Auspost a long time to process. This being said, we have found Auspost's Registered Parcel service to
be very reliable. If there is no-one at home/work to receive your Registered delivery, you may receive
a card notification and need to collect from your local post office. To track a parcel, please email.

Shipping of deliveries under 20kg approx - option: Express
We give priority to orders sent via Express Post. Postage and handling is calculated automatically
by weight and postcode when you proceed to the Checkout. Express Post items are numbered,
trackable, and guaranteed next-day delivery to most capital city postcodes in Australia (ex-Sydney
metro) after despatch. We accept no liability for loss in transit and neither do Auspost, however
their record with us is almost 100% perfect. If you work away from home during the day, your parcel
might reach you faster if you give your work address as your delivery address. If there is no-one at
home/work to receive your Express Parcel delivery, you may receive a card and need to collect in
person from your local post office. We have no direct contact with your local Auspost contractors.

Shipping of deliveries over 20kg approx -
options: default method/courier
Orders over 20kg approx weight are usually despatched through
Auspost with delivery charges (at cost) payable by receiver to
Auspost upon delivery. We may also ship by courier upon request,
although this would incur an additional charge to be paid via
Paypal or EFT prior to despatch. To make any special arrangements
for delivery of a large-weight order, simply email us prior to or just
after placing your order, or enter a message in the Special
Instructions field on the Checkout page.

Privacy policy
Your contact details are confidential. We will never spam you or give/sell your information to anyone
else. We hate spammers! If you would like to stay up-to-date with our latest products and prices,
please bookmark our site and return regularly to check out new additions to our range.

Security policy
Online order transactions are secured by our Australian e-commerce providers. Online payments can
be transacted through your own bank via EFT, or Paypal (most e-cheques and credit cards accepted).
Paypal provides total security for your online credit card transactions. We pay for this service so
that we do not need to see or receive your credit card details. To protect your own security, do not
send your credit card details to us or anyone via email as it is not secure. Our secure shopping system
incorporates industry standard SSL 3.0 data encryption at 128 bit using the internationally-trusted
Comodo certificates via Ezimerchant (Australian software by On Technology, an Australian company).

Environmental policy
Almost all of our cotton garments are made/manufactured from crops grown outside of Australia. We
do not believe that Australia should be growing its own cotton wherever pesticide use and irrigation is
involved. This kind of cotton cultivation uses extreme amounts of water, and needs the highest level
of pesticides per hectare for viability in our climate. There are many other places in the world with
climates more suitable for growing cotton, and people who are traditionally dependent on income from
growing it. Some of the cotton grown in Australia is organic and grown without irrigation. We are
working on bringing garments made from 100% Australian organically-grown cotton to our website.
Meanwhile, back at the ranch, we use low-voltage lighting and non-toxic/non-greenhouse/recyclable/
biodegradable materials wherever possible. We keep road transport to a minimum by locating ourselves
as close as possible to points of importation and distribution - near Sydney airport, seaport, and CBD.

Feedback
If you have any questions or feedback about our service, store or products, please email. We strive to
keep our web site data up-to-date and accurate, however errors and omissions are human and excepted.